Refund policy

Return Policy

We offer a 60-day money-back guarantee on your first order only—no returns required. That means you can keep the bottle, no need to ship it back.

To help us improve, we ask that you provide a brief reason for your return when submitting your request.

Eligibility

To qualify for a refund:

  • The order must be your first purchase with us

  • You must request the return within 60 days of receiving the product

  • You must provide a reason for the return and proof of purchase (e.g., order number or receipt)

  • The bottle does not need to be shipped back

Note: Repeat orders, sale items, and gift cards are not eligible for return or refund.

How to Request a Return

1. Email us at support@vynelab.com

2. Include your:

  • Full name
  • Order number
  • Reason for the return
  • Email address used at checkout

3. If approved, we’ll confirm the refund and you’ll keep the product.

4. Refunds are issued to your original payment method within 10 business days. Bank processing times may vary.

Return Address (if applicable)

In rare cases where we request the product back (e.g., wrong item sent), please send it to:

VYNE Returns
2623 S Fry St. Ste 146
Boise, ID 83709
United States

Note: Do not send items to this address unless instructed. Unsolicited returns will not be accepted.

Damaged or Wrong Items

If your product arrives damaged, defective, or incorrect, contact us immediately at support@vynelab.com with photos so we can resolve it quickly.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may cancel or return any order within 14 days, for any reason. Items must be unused, in original packaging, with proof of purchase.

Haven’t received your refund?

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please email us at support@vynelab.com.